Does your business or organisation experience any of these?

 

• Customers' needs being given insufficient priority?

• Lack of awareness of customers entering the premises?

• Counters being unstaffed or abandoned?

• Customers not being observed, acknowledged or approached and leaving your retail premises, taking with them their custom or worse still, goods they have not paid for?

• Theft of cash or goods by staff?

• Poor telephone practices?

• Unknowing breaches of customers' privacy making your organisation vulnerable to legal action?

• Team members who lack the knowledge or skills to effectively handle customer complaints or difficult customers?

• Team members who lack the knowledge or skills to prevent, or respond appropriately to, an armed robbery and thereby contributing to an unsafe workplace with possible legal ramifications?

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Training Solutions
 

We have an extensive range of training programs delivered by dedicated, skilled professionals that will raise your customer service standards to excellence. Programs include:

For Team Members

• Customers First

• Customer Service - What are our Standards?

• Get Out From Behind the Counter

• Minimising Theft by Customers

• Professional Telephone Management

• Customers and the Privacy Act

• Handling Complaints

• Handling Difficult Customers

• Armed Robbery - Prevention and Survival

• In the Customer's Shoes™

Excellence in Service Programs

• Excellence in Retail Service

• Excellence in Retail Pharmacy Service

• Excellence in Retail Shoe Service

• Excellence in Hairdressing Service

• Excellence in Cafe Service

• Excellence in Takeaway Food Service

• Excellence in Auto Parts Service

For Managers and Supervisors

• Managing Customer Service

• Minimising Theft by Staff

 

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Consulting Solutions

 

• Customer Service Audit

Our professional consultants will come to your location(s), observe your customer service, go through our 'Customer Service Audit Checklist' with you and provide a report with recommendations on how to improve your service.

 

• Telephone Mystery Caller

Our professional consultants will regularly call random or selected numbers in your organisation and compete and send a 'Mystery Caller Report' to identify what areas and aspects of your telephone service need improving.

 

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Coaching Solutions

 

We also conduct Customer Service Coaching with Customer Service managers, supervisors and/or individual team members to educate and empower them to improve their Customer Service leadership and/or personal service.

Yes I would like someone to contact me to discuss how we can improve aspects of our Customer Service.