Whether your business or organisation experiences:
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customers' needs not being given top priority
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customers not being acknowledged, approached and greeted in a timely and professional manner
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customer complaints or difficult customers are not positively and professionally handled
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shoplifting is not prevented or handled effectively
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armed robbery is not prevented or handled effectively and safely - both practically and emotionally
We have CUSTOMER SERVICE SOLUTIONS for you.
If your sales consultants:
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experience degrees of sales reluctance
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sell single products instead of complete solutions
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'inform' customers rather than actively 'influencing' them to purchase
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have difficulty staying in 'selling mode' because of other tasks
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fail to build customer loyalty after completing the sale.
We have SELLING SKILLS SOLUTIONS for you.
Whether your managers or supervisors are experiencing issues such as;
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inadequate leadership, leadership 'vacuums' or power struggles
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staff theft
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an 'unsafe workplace'
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poor task and/or time management
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a lack of people management skills and
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a lack of understanding of retail financial and sales management.
We have MANAGER/SUPERVISOR DEVELOPMENT SOLUTIONS for you.
Well merchandised stock sells itself so if any of the following are a problem in your retail outlet:
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Stock disciplines not being followed
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Stock locations and/or proximities are inappropriate and/or provide greater opportunity for theft
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Prime Visual Locations are not identified or used effectively
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Floor Plan does not expose maximum product whilst allowing access
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Lighting, flooring, signage, ticketing, music etc detract from shop's ambience instead of enhancing it
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Team members lack 'visual awareness' or responsiveness
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Displays are not done, are done poorly, or are left in place too long
We have RETAIL MERCHANDISING SOLUTIONS for you.
If your business or organisation is experiencing problems such as;
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High staff turnover
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Lack of teamwork
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Low staff morale
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'Them and us' behaviours
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Demotivated and / or under performing team members
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Ineffective or destructive communication practices
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Unresolved conflicts
We have PERFORMANCE MANAGEMENT SOLUTIONS for you.
If you find that;
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Getting your organisation through the Quality Assurance process is proving to be a difficult and/or stressful exercise
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Those responsible for achieving accreditation are unsure of what is required
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Team members are having difficulty maintaining focus, momentum and enthusiasm
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You are having difficulty managing normal operations while you are going through the process
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You are struggling with time consuming documentation
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You would like a pre-audit so that any deficiencies can be identified and corrected before the actual audit and stress is greatly reduced
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You want help after accreditation to maintain standards for reaccreditation
We have QUALITY SOLUTIONS for you.